Basic Retention Support Options for your Mlm business
How can you provide excellent service without having to hire an outside source? It starts with a solid retention strategy and with the right understanding of why you are losing on the vital resources. This will require measurements and a baseline to measure from, hopefully from day one you have set up some metrics to measure your leads and traffic for your strategy. You should be saving snapshots of your baseline on a monthly basis. What can you offer as retention options for your prospects? This will depend on your retention strategy. Will you offer a unique newsletter or specialized content on a topic that they want? Will you offer a different incentive to keep their attention? Do you offer email support, phone or messaging support?
Retention vs. Support in an Mlm Business
There is a big difference between using a retention technique and a support option in your Mlm business. Retention options are incentives to keep those in your system and should only be used as a last resort. Support options can reduce the frustrations of any prospect that is experiencing discomfort. You should always use support options such as phone calls to emails to handle a potential bad situation. Only if the situation worsens should you offer a retention bonus to keep valued prospects within your fingers.
Your Mlm business can face serious losses if you cannot keep your prospects moderately happy. It is important to get feedback from your prospects so that you can send them solid marketing materials to keep them pacified and interested. It is vital that you keep your leads in the loop with the latest changes and news that could affect their interest level. This means a broadcast message that includes the latest news and changes that will leave an impact on their minds.